eCommerce – Connected Corners

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CX, R/etail & QSRBrand Experience, Customer Experience (CX), Customer Service, eCommerce, Marketing, Shopper Experience

As consumers engage with the brand across multiple touch points that traverses their omni-channel footprint; the challenge for retailers is to deliver a seamless (shopping) experience from beginning ➜ end

3 Reasons for building a holistic retail CX program today – Part 2

By: Abishek.C C

CX, R/etail & QSRBrand Experience, Customer Experience (CX), Customer Service, eCommerce, Marketing, Shopper Experience

This second segment explores the 3 key reasons why building a holistic retail CX program matters for today’s omni-channel retailers

By: Abishek.C CC

CX, R/etail & QSRCustomer Experience (CX), Customer Service, eCommerce, Marketing, Shopper Experience

As a starting point retailers would need to identify a range of factors (both common & unique to eChannel) that have the potential to influence their eCommerce platform’s CX These influencing factors may be derived from key consumer interaction points across their eShopping journey and furthermore; retailers may choose to categorize them under key business…

Exploring factors that influence eCommerce consumer experience (CX) – Part 1

By: Abishek.C CC

CX, R/etail & QSRCustomer Experience (CX), Customer Service, eCommerce, Marketing, Shopper Experience

This first segment briefly explores some of the key factors that influence eCommerce / online shopping consumer experience (CX)