Unifying cross channel retail CX initiatives - Connected Corners

What a holistic omni-channel retail CX could look like

Spotlight on developing a holistic omni-channel retail CX program through seamless unification of all channel-specific consumer experience initiatives

Holistic omni-channel retail CX

One way retailers can address the challenge of CX fragmentation is by developing a holistic retail CX program (think: brand level consumer experience)

…which; at the very least seamlessly unifies each of the individual channel-specific CX initiatives at every consumer touch point traversing the retailer’s omni-channel footprint

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