This post aims to highlight few ways the humble smartphone is evolving in an era where consumers are seemingly shifting their focus away from iterative hardware … Continue Reading How smartphones are evolving in an AIaaS era
Continuing from Part 1, this post explores some of the delivery mechanisms of loyalty/reward program models as well as key … Continue Reading Loyally Rewarded – View on loyalty/reward programs (Part 2)
How integrating retail friction alongside frictionless initiatives could actually enhance consumer experience (CX)
Prepaid proposition in an Equipment Installment Plan (EIP) Postpaid era and the mid-long-term benefits the category presents to Carriers & subscribers alike
The following post focuses on the In-Store m-Transaction component of the broader m-Pay & m-Commerce solutions within emerged markets (particularly U.S)… examples of … Continue Reading Retiring the L-wallet… One m-Transaction at a time
That thought when you clean the drawer only to discover that long-abandoned wearable – “Why did I abandon this again? Oh … Continue Reading How addressing the 1-2-3 stages of ‘Wiifm’ could enhance consumer engagement
Amazon didn’t waste any time getting it’s prized product – Alexa-integrated Echo – into Whole Foods stores across the nation… and … Continue Reading Ready to share your in-store (offline) Whole Foods shopping behavior with Alexa?
2 days ago Google & Walmart announced their partnership in what is widely seen as a counterweight to the eCommerce juggernaut – … Continue Reading Seeking mutual benefits, Google & Walmart partner up
All wireless carriers/operators will offer 5G… but only those offering better CX will stand out of the crowd
All things being equal, robust consumer experience (CX) initiatives could help Carriers differentiate in a democratized 5G era All Carriers will … Continue Reading All wireless carriers/operators will offer 5G… but only those offering better CX will stand out of the crowd
“A thought struck me as I switched on my TV after a few days of hiatus… I’ve barely used the … Continue Reading Internet of Warranty could be the next big disruption!