Connected Corners

Consumer Experience (CX)

Explore topics focusing on various aspects of consumer experience (CX) across a range of industries; including shopper & customer strategies, human-2-tech interfaces, member loyalty & reward programs, evolving consumer behavior, segmentation & demographics studies, omni-channel experiential service models and more

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"As consumers increasingly engage with brands across multiple touch points; the challenge for retailers is to deliver a seamless shopping experience (CX) across their omni-channel retail shopping journey (from beginning ➜ end)"
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Scenario Retail Journey CX - Connected Corners
Visualizing typical modern day shopper & customer's retail journey as well as potential points of CX interactions across retailer's omni-channel footprint
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Unifying Cross Channel CX Initiatives - Connected Corners
Spotlight on developing a holistic omni-channel retail CX program through seamless unification of all channel-specific consumer experience initiatives
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Notable challenges in maintaining an omni-channel footprint are efficiently managing multiple & complex (cross channel) shopper/customer engagements as well as preventing potential CX fragmentation

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Spotlight on 9 key factors that have the potential to influence eCommerce consumer experience (CX)
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Highlighting 6 key benefits of a robust wireless prepaid category to modern day telco carriers/operators
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