Connected Corners

Retail & eCommerce

Explore topics centered around the broader retail & eCommerce industries; including evolving trends & insights, digital transformation studies, ancillary services strategies, shopper/customer strategies (CX, acquisition, engagement, loyalty, CLV, et. al.), role of converging technologies, supply chain & operational optimization and consumer proposition innovation possibilities

Unifying Cross Channel CX Initiatives - Connected Corners
Spotlight on developing a holistic omni-channel retail CX program through seamless unification of all channel-specific consumer experience initiatives
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Notable challenges in maintaining an omni-channel footprint are efficiently managing multiple & complex (cross channel) shopper/customer engagements as well as preventing potential CX fragmentation

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Connected Corners
Spotlight on 9 key factors that have the potential to influence eCommerce consumer experience (CX)
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CPG/FMCG brands could leverage the modular nature of the reference holistic D2C solution framework to build D2C solution variations that uniquely address specific business challenges, opportunities &/or requirements as the need arises

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D2C concept framework - Connected Corners
Concept of a holistic D2C solution framework that comprises of varying combination of initiatives across 3 key D2C modules
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