R/etail & QSR
Explore topics centered around the broader Retail & QSR industries; including evolving trends & insights, eCommerce & digital transformation studies, ancillary services strategies, shopper/customer strategies (CX, acquisition, engagement, loyalty, CLV, et. al.), role of converging technologies, supply chain & operational optimization and consumer proposition innovation possibilities
Spotlight on 5 key enablers of smart supply chain & logistics
This topic focuses on some of the key enablers that support the ongoing development of smart supply chain initiatives; including many of the key supply chain & logistics trends
Supply chain & logistics – Spotlight on 5 key evolving trends
This topic casts a spotlight on some of the key evolving supply chain & logistics trends as well as briefly introduces some of the key enablers that would support value chain players in their optimization and/or transformation efforts
Cold chain optimization & transformation: Spotlight on key initiatives (Part 2)
This segment outlines some of the key initiatives value chain players can explore in optimizing and/or transforming aspects of their cold chain operations
6 key trends driving spotlight on cold supply chain segment (Part 1)
Supply chain & logistics are amongst the most crucial business functions for a wide range of industries… with cold chain operations increasingly playing a front & center role for many businesses within; driven in part by variety of key consumer & industry trends
3 reasons for building a holistic retail CX program today (Part 2)
This second segment explores the 3 key reasons why building a holistic retail CX program matters for today’s omni-channel retailers
Introduction to holistic retail CX program (Part 1)
This segment briefly introduces holistic consumer experience (CX) program and outlines its correlation to product & brand experience for today’s omni-channel retailers
eCommerce CX – Focus on 9 key influencing factors (Part 1)
This first segment briefly explores some of the key factors that influence eCommerce CX
Exploring Direct to Consumer / D2C service model for traditional CPG/FMCG brands (Part 4)
This segment explores a D2C service model as it pertains to traditional food/beverage CPG/FMCG brands
Spotlight on D2C solution variations (Part 3)
This segment aims to outline how traditional CPG/FMCG manufacturing brands could develop variations of the reference holistic D2C solution framework
Designing a reference holistic Direct to Consumer / D2C solution framework – (Part 2)
This segment outlines one of the many ways traditional CPG/FMCG brands could design their holistic D2C solution framework
Addressing shopper/customer’s Wiifm needs (What’s-in-it-for-me) should be one of the primary inputs into designing any holistic Direct-2-Consumer (D2C) service
Loyalty & reward program delivery mechanisms (Part 2)
This segment explores some of the delivery mechanisms of loyalty & reward program models as well as key metrics to track their effectiveness and success
How introducing a bit of retail friction could actually enhance consumer experience (CX)
How integrating retail friction alongside frictionless initiatives could actually enhance consumer experience (CX)
Retiring the L-wallet… One m-Transaction at a time
The following post focuses on the In-Store m-Transaction component of the broader m-Pay & m-Commerce solutions within emerged markets (particularly U.S)… examples of which include Apple Pay, Google Pay, LoopPay, et al. The dreaded ‘F-word’… …Fragmentation is a familiar ‘problem’ whenever a new trend is initiated from within the technology …
Ready to share your in-store (offline) Whole Foods shopping behavior with Alexa?
Amazon didn’t waste any time getting it’s prized product – Alexa-integrated Echo – into Whole Foods stores across the nation… and seemingly at a discount too (read: subsidy). Read on for the quick bite take… So why the rush on this one SKU from it’s …
Seeking mutual benefits, Google & Walmart partner up
2 days ago Google & Walmart announced their partnership in what is widely seen as a counterweight to the eCommerce juggernaut – Amazon It’s all about Mutual Benefits Quick summary Google brings to table it’s platform – namely Google Home (voice assistant) & Google Express (delivery) …
Why measuring stores solely on sales could be inaccurate
Retail stores’ roles are evolving, but so must the way they are measured (KPI) in an Omni-Channel era… Continue Reading
How 365 brand could benefit from Amazon’s Whole Foods purchase
This topic aims to explore potential benefits of Amazon’s Whole Foods purchase on its 365 brand
How an IoT button could enhance QSR Drive-Thru customer experience (Part 2)
This second segment briefly explores the IoT button design concept, user interface (UI) & experience (UX) and potential peripheral opportunities this concept may present to value chain partners in the long run The 2nd installment continues from the first segment that introduced the how …
Want to boost Premium TV sales? Take a page from the Smartphone Industry
Every time I wander through the TV section across various retailers; a similar thought surfaces – Whilst TV technology has certainly come a long way from my grandmother’s B&W 14″ CRT… it’s overall value proposition; particularly the purchase & ownership experience hasn’t seemed to …
How Amazon Go could benefit… Amazon
Amazon hasn’t been an e-Commerce entity for a while BUT actually an omni-service provider that is one step closer to becoming an omni-lifestyle entity To me; Amazon Go is a clear indication of the importance of Retail Ecosystems; a topic that I would share …
How IoT-button can enhance Drive-Thru customer experience (Part 1)
Smartphones & broader tech has been changing nearly every facet of the quick-service (fast food) industry… and now it is IoT‘s turn to do it’s bit From the success of smartphone ordering through to Geo-fence based coupons and even smart fryers; the fast food …
5 Emerging Trends – Smart Home Security
For the purposes of this post, Smart Home Security is a part of the broader Consumer Internet of Things (IoT) solutions; as opposed to Industrial IoT solutions 5 Emerging Trends 1. Smartphones & Apps are enabling adoption of simplified Home Security solutions Pop quiz: What …