Consumer Experience (CX)

Explore topics focusing on various aspects of consumer experience (CX) across a range of industries; including shopper & customer strategies, human-2-tech interfaces, member loyalty & reward programs, evolving consumer behavior, segmentation & demographics studies, omni-channel experiential service models and more

Why eCommerce CX matters and spotlight on 9 key influencing factors

ByAbishek.C

This first segment briefly explores some of the key factors that influence eCommerce CX

3 reasons for building a holistic retail CX program (Part 2)

ByAbishek.C

This second segment explores the 3 key reasons why building a holistic retail CX program matters for today’s omni-channel retailers

Quick look at 9 factors influencing eCommerce CX

ByAbishek.C

Spotlight on 9 key factors that have the potential to influence eCommerce consumer experience (CX)

IoT button’s simplified drive-thru customer journey scenario

ByAbishek.C

Quick look at what an IoT button's simplified drive-thru customer journey could look like for QSR brands

Spotlight on drive-thru IoT button’s simplified customer journey (Part 3)

ByAbishek.C

This topic focuses on the simplified customer journey value proposition aspect of an IoT button powered drive-thru solution; including key user QSR/user interactions

3 considerations in building a drive-thru IoT button concept solution

ByAbishek.C

Quick look at the 3 key considerations in building a drive-thru IoT button concept solution for QSR / fast food brands

Key considerations in building an IoT button powered drive-thru solution (Part 2)

ByAbishek.C

This topic briefly outlines 3 key considerations in building a reference IoT button solution to enhance drive-thru experience

How an IoT button could enhance drive-thru CX for QSR brands (Part 1)

ByAbishek.C

This topic briefly explores the how Internet of Things (IoT) powered solutions (such as IoT buttons) could help enhance the drive-thru customer experience (CX) for a variety of brands within the QSR industry

Benefits of Usage Based Warranty / smart warranty - Connected Corners

Usage Based Warranty (UBW) program: Quick look at 4 key benefits

ByAbishek.C

Quick look at 4 ways manufacturers & providers could benefit from developing usage based warranty (smart warranty) programs

Concept of smart warranty in the era of connected devices + 4 key benefits

ByAbishek.C

This topic aims to introduce the concept of smart warranty in the era of connected devices as well as outlines its key benefits & challenges

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