Exploring Insights, Possibilities and Strategies that promote sustainable growth, optimization and consumer experience in the evolving post-digital era
Exploring Insights, Possibilities and Strategies that promote sustainable growth, optimization and consumer experience in the evolving post-digital era
Building a Typical Holistic D2C (Direct-2-Consumer) Solution – Concept
Key touch points across typical shopper/customer retail journey
How introducing ‘Retail Friction’ could actually enhance Consumer Experience (CX)
How integrating retail friction alongside frictionless initiatives could actually enhance consumer experience (CX)
All wireless carriers/operators will offer 5G… but only those offering better CX will stand out of the crowd
All things being equal, robust consumer experience (CX) initiatives could help Carriers differentiate in a democratized 5G era All Carriers will … Continue Reading All wireless carriers/operators will offer 5G… but only those offering better CX will stand out of the crowd
One way Traditional Brands could build a holistic Direct-2-Consumer (D2C) solution – (Part 2)
Continuing from Part 1; which introduced the benefits and concept of holistic D2C solution; this segment presents one of the many … Continue Reading One way Traditional Brands could build a holistic Direct-2-Consumer (D2C) solution – (Part 2)
How Traditional Brands could benefit from building a Direct-2-Consumer (D2C) Solution – (Part 1)
Meandering through the endless aisles at a local supermarket only to discover my favorite chips & dips were out of … Continue Reading How Traditional Brands could benefit from building a Direct-2-Consumer (D2C) Solution – (Part 1)
All Connected & Smart Digital Paradigm (Part 1)
Addressing shopper/customer's Wiifm needs (What’s-in-it-for-me) should be one of the primary inputs into designing any holistic Direct-2-Consumer (D2C) service
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eSIM benefits to telco carriers/operators
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NGN, eSIM & Blockchain – A Trifecta for Telco Carriers/Operators
Wireless Carriers transforming from being (traditional) Connectivity Provider → (trusted) Connected Solutions Partner / Architect are best positioned to play a lead role in the Connected Life & Industry 4.0 era … Continue Reading NGN, eSIM & Blockchain – A Trifecta for Telco Carriers/Operators
To measure a smartphone/brand’s performance look beyond the shipments metric
One question I’ve often been asked is – “How do you measure a smartphone (model / brand’s) performance or success?” There are many metrics by which a smartphone’s (model … Continue Reading To measure a smartphone/brand’s performance look beyond the shipments metric
How smartphones are evolving in an AIaaS era
This post aims to highlight few ways the humble smartphone is evolving in an era where consumers are seemingly shifting their focus away from iterative hardware … Continue Reading How smartphones are evolving in an AIaaS era
Loyally Rewarded – View on loyalty/reward programs (Part 2)
Continuing from Part 1, this post explores some of the delivery mechanisms of loyalty/reward program models as well as key … Continue Reading Loyally Rewarded – View on loyalty/reward programs (Part 2)
To integrate supportive friction within shopper/consumer purchase experience or not?
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